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Day One - Tuesday, 28 May 2024


Chairperson’s Opening Address

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David Moody, Director, Management Governance Australia & Workforce Plus



Implementing technology with consideration to the user in a rapidly growing landscape

  • Translating implementation into uptake by understanding what is important

  • Ensuring the autonomy of the user and accounting for ethical considerations


Professor Rachael McDonald, Director, MedTechVic Hub, School of Health Sciences, Swinburne University of Technology


Digital mess or digital success – evidence-based insights through the lens of advisor & software provider that all service providers need to know 

  • What are the combination of factors that makes this sector so digitally challenging? 

  • How do you find the right solutions and partners? 

  • Why are most digital investments not meeting the high hopes expected? 

  • The challenge of sustainability for all software vendors in our sector and the risk this presents to Service Providers

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Pete Boyd, General Manager, KPMG Community Care, KPMG 


Case study: Sharing the key learnings from the journey to enabling effective digital co-design  

  • Creating the partnerships to foster the practices to enhance service quality, accessibility and user experience

  • Evaluating the lessons learned from undertaking this process 

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Primal Fernando, Senior Information Technology Officer, Victorian Disability Worker Commission


ShiftCare Lighting addres


Networking Bingo


Morning Tea 



Improving the efficiency of the clinical workforce through digital and technological solutions

  • Identifying where developments can be made and the approaches to doing so

  • Encompassing all the components that need to be addressed to achieve so

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Helen Ashton, Head of Information and Technology, Sunnyfield


Leveraging Real-Time NDIS Data for Strategic Decision-Making

  • Optimising operations based on live data from NDIS APIs. 

  • Aggregating data from your CRM, Finance and the NDIS into a single source of truth

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Amir Hosseini, Director, QuickClaim


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Fostering partnerships to enable collaboration, inclusivity and agency in the co-design process

  • Facilitating the transition from user to co-designer: what structures need to be in place

  • Delving into the ongoing process of refinement – how can this be improved

Thomas Pike, ICT Innovation Lead, Carers ACT


Brevity Lightning Address


Networking Lunch


Explanation of Roundtables + Directions 


Round tables x 4  

Roundtable 1: Best practices for implementing NDIS APIs into your IT ecosystem

Amir Hosseini, Director, QuickClaim

Roundtable 2: Future of AI-powered Frontline Workers

Susmita Ahmed, Solutions Sales Specialist, Canon Business Services ANZ, Canon


Roundtable 3: Constructing the secure infrastructure required to mitigate and contain inevitable intrusions  


Roundtable 4: Incubating innovation to assist with the internal development of better systems




Embarking on the next phase of technology and digital transformation – what will this    entail for the sector

  • Extrapolating the paradigms shaping the sector in this space and what can be learnt from others

  • Achieving more with less – extracting better value from the latest technological and digital solutions

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Scott Miller, Chief Executive, Freedom Solutions Australia


Afternoon Tea



Panel: Keeping your workforce up to speed with technology

  • Ensuring necessary training and education is undertaken

  • Addressing the challenges the providers, workforce and participants face in the field of digital literacy

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Jessica Wilson, Senior Manager – Business Systems, Cerebral Palsy Alliance Australia

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Jodi Martin, General Manager Strategy & Innovation, Guide Dogs NSW/ACT


Anchor Keynote: Utilising social robots and Virtual Reality based learning to improve client experience and outcomes

  • Drawing upon partnerships to optimise effectiveness of implementation

  • Embedding technology and innovation throughout your organisation

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Chris Beaumont, Service Design and Implementation Partner, Endeavour Foundation


Closing Remarks  


Medi-Map networking address


Networking Drinks 

Day 2

Day Two - Wednesday, 29 May 2024


Chairperson’s Opening Address

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David Moody, Director, Management Governance Australia & Workforce Plus



Keynote: Leveraging technology as an enabler to transform human services

  • The importance of having clear goals about your outcomes and how you will measure them

  • Being clear on the people and process changes you want to achieve before embarking on a technology solution and adapting systems to your organisational needs, not vice versa

  • Explore practical examples of where strategic customisation and new end to end systems have led to measurably improved quality of disability services, as well as administrative efficiencies

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John Rowland, Executive Director, Strategy and Growth, Possability


Intelligent Pathways presentation session

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Simon McCabe, Chief Commercial Officer, Intelligence Pathways 


Achieving effective internal change management whilst improving your bottom line through IT

  • Sharing key learnings from rolling out a new system across your organisation

  • Maximising the benefits of a new system to reduce costs, improve efficiencies and tighten security

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George Cassar, IT & Projects Manager, Autism South Australia


Morning Tea



Aligning a strong data governance framework within an organisation to reduce teething problems with the greater adoption of technology

  • Constructing the solid platform from which to grow from

  • Attaining agency over business strategy for the path forward

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Marcello Sequeira, Head of Information Architecture and Governance, The Benevolent Society


Workato Presentation Session 


Achieving synergy between your workforce and clients when implementing new technology to create more accessible outcomes

  • Preparing the workforce for upcoming change and ensuring they have the necessary skills

  • Aligning this change with your clients for cohesion between the two

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Jodi Martin, General Manager Strategy & Innovation, Guide Dogs NSW/ACT




The evolving role of risk management in cybersecurity

  • Understanding what tools are available (and you might already be using) to help kickstart your Cyber Security roadmap

  • Integrating cyber security practices and responses effectively into your risk management strategies/practice

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Joshua Baker, Senior Project Manager, Management Governance Australia and Workforce Plus


Panel: Data in the digital age – what does it mean for interoperability, privacy and security?

  • Expanding the data available in the sector to elevate quality and risk management

  • Enabling systems to communicate with one another without endangering privacy

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Thomas Pike, ICT Innovation Lead, Carers ACT

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George Ioannides, Information Technology Consultant, Settlement Services International

Professor Rachael McDonald, Director, MedTechVic Hub, School of Health Sciences, Swinburne University of Technology


Afternoon Tea


Case Study: Enhancing digital experiences with a focus on accessibility and user experience

  • Accessibility as a key principle of our technology strategy to foster the participation of lived experience in our organisation

  • Lesson learned while creating a more inclusive environment for our clients and workforce

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Damien McCormack, CIO, Vision Australia



Embedding strategy within your organisation through the usage of BI

  • Harnessing the power of the information available to craft a strategic plan for the years ahead

  • Maintaining control over the strategy while understanding where the limits of inhouse knowledge

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Lorna Mackie, Head of Strategy Management, Activ Foundation


Chairperson’s Closing Address

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David Moody, Director, Management Governance Australia & Workforce Plus

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