Agenda
Day One - Tuesday, 28 May 2024
8:45
Aventedge Introduction
8:50
Chairperson’s Opening Address
David Moody, Director, Management Governance Australia & Workforce Plus
CO-DESIGN
9:00
Implementing technology with consideration to the user in a rapidly growing landscape
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Translating implementation into uptake by understanding what is important
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Ensuring the autonomy of the user and accounting for ethical considerations
Professor Rachael McDonald, Director, MedTechVic Hub, School of Health Sciences, Swinburne University of Technology
9:30
Digital mess or digital success – evidence-based insights through the lens of advisor & software provider that all service providers need to know
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What are the combination of factors that makes this sector so digitally challenging?
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How do you find the right solutions and partners?
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Why are most digital investments not meeting the high hopes expected?
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The challenge of sustainability for all software vendors in our sector and the risk this presents to Service Providers
Pete Boyd, General Manager, KPMG Community Care, KPMG
9:50
Embracing lived experience perspectives when embarking on a process of digital and technology co-design
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Examining how my experience with cerebral palsy influences what I am looking for in disability services digital and technology transformation
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Connecting technical know-how with lived experience insight to produce fit-for-purpose disability services technology
Primal Fernando, Senior Information Technology Officer, Victorian Disability Worker Commission
10:20
Leveraging modern tools to free up carer time, reduce administrative burden and deliver better care for your patients and families.
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Optimising frontline and backroom operations with modern tools
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Maintaining compliance in an ever changing legislative landscape
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Staging engaged with clients, their families and loved ones
Neil Jamieson, Head of Sales, ShiftCare
10:25
Networking Bingo
10:40
Morning Tea
PARTNERSHIPS & CONNECTION
11:10
Improving the efficiency of the clinical workforce through digital and technological solutions
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Identifying where developments can be made and the approaches to doing so
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Encompassing all the components that need to be addressed to achieve so
Helen Ashton, Head of Information and Technology, Sunnyfield
11:40
Leveraging Real-Time NDIS Data for Strategic Decision-Making
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Optimising operations based on live data from NDIS APIs.
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Aggregating data from your CRM, Finance and the NDIS into a single source of truth
Amir Hosseini, CEO, quickclaim
FUTURE THINKING
12:00
Embarking on the next phase of technology and digital transformation – what will this entail for the sector
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Extrapolating the paradigms shaping the sector in this space and what can be learnt from others
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Achieving more with less – extracting better value from the latest technological and digital solutions
Scott Miller, Chief Executive, Freedom Solutions Australia
12:30
Digitalisation in the Disability and Aged Care Sectors
Damien Davis, General Manager, Brevity
12:35
Lunch
1:35
Round tables x 4 
Roundtable 1: Best practices for implementing NDIS APIs into your IT ecosystem
Amir Hosseini, CEO, quickclaim
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Roundtable 2: Future of AI-powered Frontline Workers​
Susmita Ahmed, Solutions Sales Specialist, Canon Business Services ANZ, Canon
Roundtable 3: Technology Triage: A Symposium for Diagnosing and Treating Technology-Related Business Pain Points
Peng Chen, CEO, Bluescale
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Roundtable 4: Measuring quality in the NDIS: Detecting hidden quality issues to deliver tangible outcomes
Angela Harvey, Director of Supporting Potential, Tendable
2:45
How the right technology solution increases social and employment outcomes for people with a disability
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Drawing upon partnerships to optimise effectiveness of implementation
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Embedding technology and innovation throughout your organisation
Chris Beaumont, Service Design and Implementation Partner, Endeavour Foundation
3:15
Afternoon Tea
DIGITAL LITERACY & WORKFORCE
3:45
Panel: Keeping your workforce up to speed with technology
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Ensuring necessary training and education is undertaken
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Addressing the challenges the providers, workforce and participants face in the field of digital literacy
Jessica Wilson, Senior Manager – Business Systems, Cerebral Palsy Alliance Australia
Jodi Martin, General Manager Strategy & Innovation, Guide Dogs NSW/ACT
Brendan Cooling, Director of Digital Strategy & Channels, University of Melbourne
Assyl Haider, Board Director and Deputy Chair, Chair of Transformation Committee, Baptcare
4:25
Closing Remarks 
4:35
Networking Drinks
Day Two - Wednesday, 29 May 2024
9:00
Chairperson’s Opening Address
David Moody, Director, Management Governance Australia & Workforce Plus
STRATEGY & TRANSFORMATION
9:10
Keynote: Leveraging technology as an enabler to transform human services
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The importance of having clear goals about your outcomes and how you will measure them
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Being clear on the people and process changes you want to achieve before embarking on a technology solution and adapting systems to your organisational needs, not vice versa
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Explore practical examples of where strategic customisation and new end to end systems have led to measurably improved quality of disability services, as well as administrative efficiencies
John Rowland, Executive Director, Strategy and Growth, Possability
9:40
Achieving effective internal change management whilst improving your bottom line through IT
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Sharing key learnings from rolling out a new system across your organisation
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Maximising the benefits of a new system to reduce costs, improve efficiencies and tighten security
George Cassar, IT & Projects Manager, Autism South Australia
10:10
Accelerating Digital Transformation: Levande's Journey in IT Integration
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Utilizing an "Automation Mindset" in today's fast-growing landscape
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Customer success story in delivering 5 digital transformation projects in less than 12 months
Jon Heung, Head of Architecture, Levande
John Deeb, Country Manager, Workato
10:30
Morning Tea
DATA GOVERNANCE & ANALYTICS
11:00
Aligning a strong data governance framework within an organisation to reduce teething problems with the greater adoption of technology
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Constructing the solid platform from which to grow from
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Attaining agency over business strategy for the path forward
Marcello Sequeira, Head of Information Architecture and Governance, The Benevolent Society
11:30
Digital Transformation in Disability Services
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Choosing between the whole toolkit or a selected tool that is fit for purpose?
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Being aware and preparing for previously non-existent issues
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Analysing results based vs Evidence Based approaches
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Tim Watts, CEO, Adamas
11:50
Achieving synergy between your workforce and clients when implementing new technology to create more accessible outcomes
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Preparing the workforce for upcoming change and ensuring they have the necessary skills
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Aligning this change with your clients for cohesion between the two
Jodi Martin, General Manager Strategy & Innovation, Guide Dogs NSW/ACT
Emma Bartley, Practice Governance Manager, Guide Dogs NSW/ACT
12:20
The evolving role of risk management in cybersecurity
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Understanding what tools are available (and you might already be using) to help kickstart your Cyber Security roadmap
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Integrating cyber security practices and responses effectively into your risk management strategies/practice
Joshua Baker, Senior Project Manager, Management Governance Australia and Workforce Plus
12:50
Lunch
1:50
Panel: Data in the digital age – what does it mean for interoperability, privacy and security?
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Expanding the data available in the sector to elevate quality and risk management
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Enabling systems to communicate with one another without endangering privacy
Thomas Pike, ICT Innovation Lead, Carers ACT
George Ioannides, Information Technology Consultant, Settlement Services International
Professor Rachael McDonald, Director, MedTechVic Hub, School of Health Sciences, Swinburne University of Technology
2:30
Case Study: Enhancing digital experiences with a focus on accessibility and user experience
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Accessibility as a key principle of our technology strategy to foster the participation of lived experience in our organisation
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Lesson learned while creating a more inclusive environment for our clients and workforce
Damien McCormack, CIO, Vision Australia
3:00
Afternoon Tea
BUSINESS INTELLIGENCE
3:25
Embedding strategy within your organisation through the usage of BI
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Harnessing the power of the information available to craft a strategic plan for the years ahead
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Maintaining control over the strategy while understanding where the limits of inhouse knowledge
Lorna Mackie, Head of Strategy Management, Activ Foundation
3:55
Chairperson’s Closing Address
David Moody, Director, Management Governance Australia & Workforce Plus
4:00
Close of Forum